City Service Request Tracking System

You can contact your City Service Representative, or call us at the general phone number of (626) 979-5375.

Also feel free to send us any questions.

For urgent requests (see examples), please call our dispatch center at (800) 675-4357. Remember to submit a follow-up Service Request within one business day.

Per the General Service Agreement executed between the City and the County, the City shall have funds appropriated for any service the city requests of the County and shall pay for services upon receipt of an itemized invoice from County which covers all the services performed. Such services shall be performed in a manner which does not interfere with the performance of regular County operations. Per the Assumption of Liability Agreement/Joint Indemnity Agreement executed between the City and the County, the County shall assume liability and defend and hold the City harmless for acts or omissions of the County occurring in the performance of any agreement between the parties to provide maintenance or inspection services, where such an agreement provides that the County will provide at least the same level of maintenance or inspection services that the County provides to unincorporated areas. Each city receiving services from the County agrees to contribute to a fund established for the payment of losses for which the County may be liable under terms of this agreement.

The above is only a partial summary of important terms in the above-referenced Agreements between the City and the County. Each city, by its use of this City Service Request Tracking System, acknowledges and agrees to be held to all the terms and conditions of the relevant General Services Agreement and Assumption of Liability Agreement/Joint Indemnity Agreement.