First Responder Services
Goal
Have a well trained and equipped workforce ready to respond to the types of daily incidents faced by the Department as well as be prepared to carry out our role in a larger disaster under the Statewide Emergency Management System (SEMS).
Desired Results
- Provide the first responder service within the adopted time standard.
Analysis
- In 2011, Dispatch coordinated almost 49,000 service calls.
- In 2011, the Department Operations Center (DOC) was activated on multiple occasions during periods of heavy rainfall and a major windstorm event. This DOC also was the site of monthly refresher training for personnel to ensure operational readiness in the event of an activation.
- The following are the number of work orders or individual responses that were generated in 2011 for first responder services that have an adopted time standard for performance: 29,458 for graffiti; 28,057 for potholes; 3,526 for critical signs or signals; 472 for sewer problem; and 151 for waterline leak.
Actions
- Ensure that adopted time standards are clearly communicated to those providing the function.
- Ensure that a minimum anticipated completion rate is established for these First Responder Services.
- Continuously plan for emergencies and disasters by 1) ensuring 100% of employees are familiar with their roles under Administrative Directive A-135, Employee Responsibilities in an Automatic Emergency Response; 2) ensuring 100% of employees have received the mandated Disaster Services Worker training; 3) train DOC personnel on the National Incident Management System and the State-mandated SEMS operating procedures.
