1. Enterprise success through financial viability and customer value

1. Articulate and drive sustainable short- and long-term enterprise objectives that deliver high customer value

2. Public trust

2. Ensure highest level of employee commitment to public service as demonstrated by high customer satisfaction

• Establish and drive the Enterprise Vision and Mission

1. Culture of excellence and responsibility

1. Inspire a sense of purpose for all employees in the organization

2. Succession plan

2. Develop a sustainable enterprise structure with clear succession strategy

3. High performing Executive Team

3. Build an Executive Team and an enterprise organization structure aligned to deliver organizational strategy

Board of Supervisors

• Be visible and available to the Board, and be flexible (timely, proactive, and aligned)

Senior executives
Direct reports
Cross-enterprise alliances

• Ensure a culture of accountability to accomplish Board and enterprise priorities

Public agencies (including regulatory)
Communities
Strategic alliances

• Create and maintain effective partnerships with strategic stakeholders at the executive level

1. Enterprise success through financial viability and customer value

1. Articulate and drive sustainable short- and long-term enterprise objectives that deliver the Director's priorities

2. Public trust

2. Ensure highest level of employee commitment to public service as demonstrated by high customer satisfaction

• Drive the Enterprise Strategic Plan (Vision, Mission, and Values) through Assistant Directors and Deputy Directors

1. Culture of excellence and responsibility

1. Provide purpose for all employees in the organization

2. Pipeline implementation/integration

2. Demonstrate and ensure all businesses implement Leadership Pipeline principles

3. Succession plan

3. Implement a sustainable enterprise structure with clear succession strategy

4. High performing Executive Team

4. Lead the Executive Team to deliver organizational strategy

Director

• Aligned with and responsive to the Director

Senior executives
Direct reports
Cross-enterprise alliances

• Ensure relevance of employees' work to accomplish Director's priorities

Board Deputies
Public agencies (including regulatory)
Communities
Strategic alliances

• Support the Director in creating and maintaining effective partnerships with strategic stakeholders at the executive level

• Drive and reinforce innovation

1. Strategic Plan

1. Strategic Plan built on sound financial, political and industry knowledge

2. Financial viability of all funds

2. Consistently meet financial viability targets

3. Enterprise stakeholder value

3. Deliver stakeholder value through business integration

1. Strategic Plan

1. Business Plans fully support enterprise Strategic Plan

2. Enterprise policies support the "Immune System"

2. Develop and implement enterprise policies to enable early warning

1. Enterprise strategy implementation

1. All employees understand and support strategy

2. Pipeline implementation/integration

2. Demonstrate and ensure all businesses implement Leadership Pipeline principles

3. Business management succession

3. Implement a sustainable group structure with clear succession strategy

4. High performing teams throughout the enterprise

4. Demonstrate and ensure a culture of accountability, cross-business collaboration and results through integrated service delivery

Director/Chief Deputy Director

• Aligned with and responsive to the Director/Chief Deputy Director

Peers
Direct reports
Cross-enterprise alliances

• Cross-business collaboration
• Advocate, coach and hold Deputy Directors accountable
• Remove obstacles that might jeopardize alignment with enterprise priorities

Board Deputies
Public agencies (including regulatory)
Communities
Strategic alliances

• Provide backup representation for the Director/Chief Deputy Director
• Develop and maintain cross-business relationships at the executive level

• Challenge status quo throughout the organization to improve customer service

1. Business Plan

1. Business Plan built on sound financial, political and industry knowledge

2. Business centers of excellence

2. Industry recognized

3. Business success through financial viability and customer value

3. Deliver value proposition that anticipates and meets customer and enterprise needs

1. Business Plan

1. • Develop and implement a Business Plan (operational, financial, and resources aligned with enterprise strategy
   • Define service standards for excellent customer service

2. "Immune System"

2. Full compliance with policies and internal controls

1. Business Plan implementation

1. All employees understand and support the Business Plan

2. Pipeline implementation/integration

2. Demonstrate and ensure all divisions implement Leadership Pipeline principles

3. Division management succession

3. Implement a sustainable business structure with clear succession strategy

4. High performing teams

4. Demonstrate and ensure a culture of accountability and collaboration

Director/Chief Deputy Director/Assistant Director

• Aligned with and responsive to Director/Chief Deputy Director/Assistant Director

Peers
Direct reports
Cross-enterprise alliances

• Model and reinforce horizontal and vertical collaboration
• Innovative solutions meet competing demands for resources

Board Deputies
Public agencies (including regulatory)
Communities
Strategic alliances with business partners

• Provide backup for Director/Chief Deputy Director/Assistant Director within the line of business
• Build and maintain relationships with counterparts in the business to support the Enterprise Mission

• Collaborative innovation across multiple businesses
• Enhanced customer service, reduced costs, and improved safety

1. Functional Operational Plan

1. • Operational Plans support overall business objectives
   • Deliver the Business Plan through collaboration with other divisions

2. Customer service/satisfaction

2. Create a culture of customer service excellence as defined in the Business Plan

1. Functional Operational Plan

1. Business and Functional Operational Plans executed on time, on budget, to specified quality levels

2. Operational standards

2. Establish, communicate, guide and monitor standards that ensure a high performing division

1. Functional Operational Plan implementation

1. • Employees understand the significance of their role in support of the Business and Functional Operational Plans
   • Employees are capable, motivated and accomplish operational objectives

2. Cross-functional teamwork

2. Teams collaborate effectively within and across division boundaries

Deputy Director

• Aligned with and responsive to the Deputy Director

Peers
Direct reports
Cross-enterprise alliances

• Collaborate and build relationships at all levels
• Focus on business success; share information, ideas and resources with other divisions
• Teams are committed to business success

Public agencies (including regulatory)
Communities

• Relationships enable favorable treatment and early warning
• In-depth knowledge of community needs

• Implement industry best practices into division operations
• Innovation aligned with Business and Functional Operational Plans

1. Program delivery

1. Deliver all programs on budget and on time

2. Resource management

2. Resource allocation decisions based on priorities and required results

3. Customer service/satisfaction

3. Customer service meets or exceeds standards in the Business and Functional Operational Plans

1. Functional Operational Plan implementation

1. Plan implemented effectively through managers

2. Operational planning/effectiveness

2. Right processes, resources and systems in place to deliver results

1. Communicate Vision and purpose

1. Division members understand and support Enterprise Strategy, Vision and purpose

2. Information flow

2. Teams collaborate effectively within and across division boundaries

Division Head

• Aligned with and responsive to the Division Head

Division Heads and peers
Direct reports

• Information shared with peers and across divisions
• Full cooperation and collaboration

Public agencies (including regulatory)
Communities

• Relationships enable favorable treatment and early warning
• In-depth knowledge of community needs

• Identify and implement innovative solutions aligned with the Functional Operational Plan

1. Project/service delivery

• Plan, schedule, and effectively deliver projects and services to quality standards on budget and on time

2. Customer service/satisfaction

• Customer service meets or exceeds standards in the Business and Functional Operational Plans and is responsive to emergent situations

• Deliver the Functional Operational Plan through effective staff and resource management
• Implement and maintain an effective safety program
• Assess, address, or escalate conditions that may endanger public safety

Work aligned with Vision and purpose

• Team members understand and support Enterprise Strategy, Vision and purpose

Division Head/Assistant Division Head

• Aligned with and responsive to the chain of command

Peers
Direct reports

• Build and maintain effective working relationships at all levels

Board Deputies
Communities
Public agencies (including regulatory)

• Effective working relationship with Board Deputies, including Field Deputies
• Responsive to community needs and concerns
• Effective coordination of construction and maintenance activities with other agencies, private organizations, and the public; relationships enable favorable treatment and early warning

• Explore, recommend, and implement innovative solutions aligned with the Functional Operational Plan

1. Work/strategy alignment

1. Results are aligned with enterprise strategies

2. Customer service/satisfaction

2. Service delivery meets or exceeds customer expectations

1. Risk management

1. Anticipate, recognize and mitigate risks

2. Organizational effectiveness

2. • Work prioritization aligned with enterprise priorities
   • Time management supports priorities
   • Compliance with established policies, processes and procedures

1. Clarity of purpose

1. • Ensure employees understand the relationship between work plans, Functional Operational Plans,
   • Business Plans and Strategic Plan
   • Connect how daily work delivers enterprise outcomes

2. High performing, motivated employees/teams

2. • Lead by example
   • Coach, train and develop employees
   • Manage performance through recognition, timely feedback and regular reviews
   • Hold people accountable

• Build and maintain effective working relationships at all levels

• Seek opportunities to innovate/change to improve customer value