LA County Airports Customer Service Survey

We want your feedback! Your input will help us improve the service. Please answer the questions below and indicate the response that best describes your experience.

  • A. OVERALL OPERATIONS/SAFETY/APPEARANCE
    • For which airport are you submitting this survey?
      • Brackett Field Airport (POC)
      • Compton/Woodley Airport (CPM)
      • San Gabriel Valley Airport (EMT)
      • General William J. Fox Airfield (WJF)
      • Whiteman Airport (WHP)
       
    • Please indicate which of the following best describes you (select all that apply):
      • Based Hangar Tenant
      • Based Tiedown Tenant
      • Based Business Operator
      • General User of Airport Facilities and Services
      • Other
       
    • When did you last use the services of airport management/airport operations?
       
    • What is the name of the person who last helped you?
       
    • How would you rate...
         
        Excellent
        Exceptional
        Above Average
        Average
        Below Average
        Poor
        Unacceptable
        N/A
         
      • The overall service(s) you received?
         
      • Our ability to direct you to the appropriate service(s)?
         
      • Our ability to process your request(s) in a timely manner?
         
      • Our level of courtesy and professionalism?
         
      • Our knowledge related to your requests?
         
      • The overall safety at the airport?
         
      • The overall security at the airport?
         
      • The overall appearance of the airport?
         
      • The public restrooms?
         
      • The public pilots lounge/flight planning facilities?
         
      • The availability of pilot supplies?
         
      • The availability of aircraft services (e.g. maintenance, avionics, aircraft parts, etc.)?
         
      • The restaurant at the airport?
         
      • The public viewing/recreation area?
         
      • The aircraft washing facilities?
         
      • The condition of the fuel facilities?
         
      • The condition of the runways/taxiways?
         
      • The lighting/marking/airfield guidance systems?
         
      • The information provided on the monthly bills that you receive?
         
  • B. COSTS
    • In your opinion, our prices for the following are:
         
        Very Low
        Low
        Average
        High
        Very High
         
      • Hanger Rental
         
      • Tiedown Rental
         
      • Fuel Prices
         
  • C. GENERAL
    • What do you particularly like about the airport functions and products, services, and facilities available at the airport - i.e. what are we doing well?
       
    • Please list current airport functions, products, services and facilities, which could be improved (please be specific: restrooms, restaurant, aircraft wash facilities, fuel services, pilot's shops, lounges, etc.).
       
    • What ADDITIONAL products, services, or facilities would you like to see at the airport?
       
    • Why do you choose to visit, utilize, and/or base your aircraft at this particular airport?
       
    • Would you prefer to receive your rent bill by email each month?
      • Yes
      • No
       
    • If you are an airport tenant, do you use the online payment portal?
      • Yes
      • No
       
    • If yes, do you have any comments or suggestions regarding your experience with the online system?
       
  • (Optional) Your contact information will allow us to contact you if we need to discuss your feedback.
    • Name:
       
    • Telephone:
       
    • Email:
       
    • Call back instructions:
       
       
Thank you for taking the time to help us serve you better!