Turn On / Sign Up for Service / Disconnect Service
If your water is off, service will be scheduled for turn on the next business day after the Los Angeles County Waterworks Districts’ requirements have been met.
New Homeowners
If you are the new owner of a property and want to establish water service in your name, you must complete and sign a Customer Order Form (link below). As part of the application process, you must provide proof of ownership. Acceptable forms of ownership are the Final Closing Statement, a Water Letter from escrow, or the Recorded Grant Deed. The application and proof of ownership must also include a copy of the owner’s driver license or other picture identification with a signature.
Rental or Property Manager?
If you have already established water service in your name and want the water bill to go to a tenant or another payee, a new Customer Order Form for water service must be completed and jointly signed by both the owner and tenant. The water bill can be prorated to the date of occupancy. It should be pointed out that the owner of the property being served is financially responsible for the account even if the bills are sent to another payee. The owner will receive “Owner Bill” copies of all bills and notices sent to the service address.
Customer Order Forms can be downloaded and once completed and signed, submitted in person, via fax at (661) 723-7027, online by clicking here, or mailed in with the required documents defined above.
If you have already established water service in your name and want the water bill to go to a tenant or another payee, a new Customer Order Form for water service must be completed and jointly signed by both the owner and tenant. The water bill can be prorated to the date of occupancy. It should be pointed out that the owner of the property being served is financially responsible for the account even if the bills are sent to another payee. The owner will receive “Owner Bill” copies of all bills and notices sent to the service address.
Customer Order Forms can be downloaded and once completed and signed, submitted in person, via fax at (661) 723-7027, online by clicking here, or mailed in with the required documents defined above.
Continuity of Service Agreements
Apply for Continuity of Service to maintain water service during the time your rental property is vacant. Continuity of Service Agreements must be submitted with a Customer Order Form. If the account is to be placed in a tenant or another payee name, a new Customer Order Form must be completed, signed, and submitted to the Districts.
Property managers signing on behalf of the owner must submit a Property Management Agreement.
New Tenants
If you are a new tenant of a property and want to establish water service in your name, you must complete and jointly sign a Customer Order Form with the property owner. The application must also include a copy of your driver license or other picture identification with a signature for all signing individuals. The water bill can be prorated to the date of occupancy. The Customer Order Form can be downloaded and once completed and signed, submitted in person, via fax (661) 723-7027, or online (link below) along with copies of the owner’s and tenant’s driver license or other picture identification with a signature.
Property managers signing on behalf of the owner must submit a Property Management Agreement.
New Owner on rental? If the owner of the property has never established service at the property, please refer to the New Homeowner’s requirements defined above.
LLC, Trust, Corporations, other Legal Entities
In addition to the Districts’ New Homeowner requirements defined above, the Signatory Authorization Document must be submitted when signing on behalf of the title holder to confirm the authorization.
Disconnect Service
You may request disconnection of your water service via telephone by calling (877) 637 3661 and selecting option “0” from the menu to speak to a live agent. Please do not e-mail your request. Disconnections are scheduled Monday through Thursday, except holidays. Please allow at least 24 hours for the service to be disconnected.
Discontinuation of Residential Service for Nonpayment Policy
All monthly or bimonthly bills for service through meters shall be due and payable upon presentation and become delinquent twenty-five (25) days after the bill date. Delinquent bills may be subject to a late payment charge (Rule 1-H-26g, Part 3-A-30 of the Rules and Regulations of the Los Angeles County Waterworks Districts and the Marina del Rey Water System). Customers may contest or appeal a bill by contacting Customer Service at (877) 637-3661 or submitting a Water Bill Appeal form at www.lacwaterworks.org. Customers may request an alternative payment schedule or time payment arrangements on a water bill by contacting Customer Service for eligibility, which will be determined by the Los Angeles County Waterworks Districts. If water service is not currently in the resident’s name, they may be eligible to establish service in their name. If any water bill should be allowed to become delinquent, a “Final Notice” will be rendered. The “Final Notice” will include the deadline date by which payment must be made to avoid discontinuance of service. If a bill remains delinquent beyond the deadline date and no appeal or alternative payment schedule has been requested, the water service may be discontinued. Should service be discontinued for nonpayment, the Districts will not reinstate water service until the delinquent amount has been paid, including the applicable reconnection/restoration charge (Rule 1-H-26g, Part 3-A-29).
To schedule reconnection, the customer must take the following steps:
- Pay the delinquent amount, including the applicable reconnection/restoration charge through a District-approved method.
- Provide proof of payment to Customer Service by visiting a District office or calling (877) 637-3661.
2023 Annual Discontinuation of Residential Service for Nonpayment
| Districts | Total |
|---|---|
| District 21 | 16 |
| District 29 | 308 |
| District 36 | 70 |
| District 37 | 70 |
| District 40 | 6006 |
| District 80 | 1 |